These terms apply to our brewery tours, group visits and private activities. For events and activities with individual registration, see our cancellation policy for events.
Standard brewery tours
Bookings for our standard brewery tours are non-refundable.
Can’t make it? Up to 24 hours before the tour, you can move your booking once, free of charge, to another standard tour within 12 months. Just email visit@oudbeersel.com. You can also pass your place on to someone else.
Less than 24 hours before the tour, or if you don’t show up, your booking can no longer be moved or refunded.
The tour starts on time. Running late? Call us on +32 2 680 79 54 and let us know when you’ll arrive. That way the guide knows, and we can see what’s possible: joining the group wherever it is at that moment, or joining a later tour that day if there are places left. Arriving late does not entitle you to a refund.
If we cancel the tour, you choose: another date or a full refund.
Why? Our tours run in small groups, and we welcome individual visitors on only one day a week. We keep your place for you, and at short notice we can no longer offer it to someone else. We schedule guides and staff based on the number of bookings, and the Bierhuis plans around them too. If you can’t come, we’d be happy to welcome you on a later date instead.
Group visits and private activities
Minimum group size. A group brewery visit is for at least 8 people, also after a reduction. A meal outside the Bierhuis’ regular opening hours is for at least 10 people, also after a reduction, and only with a set menu, not a single dish.
Booking and payment. As a rule, you pay 100% in advance. You may also pay in two steps: 50% when you book and the balance no later than 10 days before the visit, when you confirm the final number of people and the dishes. Your booking is only confirmed once we have received your payment: the sooner you pay, the sooner your date is secured. We hold a provisional booking for 7 days. If we have not received payment by then, the provisional booking lapses and the date becomes available to other groups again.
Number of participants and meals. Please confirm the final number of participants and dishes no later than 10 days before the visit. Up to 4 days before, that number, meals included, can still go down by up to 10%; we refund the difference. After that, we charge for the number confirmed. Adding participants is possible if there is room and a guide available.
Cancelling the whole group. We retain part of the total amount, depending on when you cancel. In every case, you get 25% of the total amount back as an Oud Beersel gift voucher, valid for 1 year in our brewery shop, the Bierhuis, the webshop and for visits and activities. Anything you have paid above the retained amount is refunded.
| When you cancel | Retained | Of which you get back as a gift voucher |
|---|---|---|
| More than 30 days before the visit | 25% of the total amount | 25% |
| 30 to 11 days before | 50% | 25% |
| 10 to 5 days before | 75% | 25% |
| 4 days or less before, or no-show | 100% | 25% |
So if you cancel more than 30 days in advance, we keep no money: you get 75% back and 25% as a gift voucher.
Delays. Running late? Please call us as soon as possible on +32 2 680 79 54 and tell us when you expect to arrive. We will adapt the programme where we can. Guides and staff are scheduled for your time slot, and moving that on the day itself is not always possible. Your visit may then be shorter. No discount applies.
Force majeure. Force majeure means unforeseen circumstances beyond anyone’s control that make the visit impossible, such as a code red weather warning, a government measure or a closure of the brewery. Traffic, congestion, a delayed or broken-down coach, and illness or absence of individual participants are not force majeure. In case of force majeure on our side, you choose: a new date or a full refund. In case of force majeure on your side, we move the visit at no cost.
Why? For your visit we schedule guides and staff, order food and keep a time slot free that we can no longer offer to other groups. Much of the preparation can be reused for a new date, which is why we give part of the amount back as a voucher. From 10 days before the visit, food, staff and planning are fixed.
Right of withdrawal
The statutory 14-day right of withdrawal for distance purchases does not apply to leisure services on a specific date, such as brewery tours (Article VI.53, 12° of the Belgian Code of Economic Law).